# Customer records and notifications for a flower shop

> Priroda, the flower-shop management software from priroda.tech, keeps the small CRM a florist actually needs: a record per customer with their orders, addresses, notes and important dates, found by phone number in a

Markdown version of https://priroda.tech/en/guide/customer-records-and-notifications · Updated 2026-10-20

Priroda, the flower-shop management software from priroda.tech, keeps the small CRM a florist actually needs: a record per customer with their orders, addresses, notes and important dates, found by phone number in a second at the counter, plus the messages that go out when an order is confirmed, ready or delivered, by email or through official WhatsApp templates from the shop's own sender.

### What makes customers hard

- The regular who orders every Monday for the office is served by whoever is there, who does not know the usual.
- An anniversary the shop knew about last year is forgotten this year.
- Customers call to ask whether the bouquet is ready, because nobody told them.

### How it works in Priroda

1. A **client record** holds name, phone, email, delivery addresses, notes and **important dates** (birthday, anniversary). It is created from the first order or found by phone number.
2. Every order is attached to the client, so the record shows the **history**: what was bought, when, for how much, delivered where.
3. When the order changes status, the shop sends a **notification**: confirmed, ready for pickup, delivered. Messages go by **email** and by **WhatsApp** using templates approved for the shop's sender, in the customer's language.
4. Conversations with a customer are kept in a **chat** on their record, so a colleague can pick them up.
5. With the Plan Comunicaciones, customers get a **customer area** where they sign in with a code sent to their phone or email and see their orders, the live status and the conversation with the shop.
6. The **client insights** report shows who buys most, how often, and who has not come back.

### What gets recorded

The client's data and dates, every order, every message sent and its delivery status, notes, and the conversation.

### Where it lives

- Web: **Clients** (record, history, chat), **Communications** (templates, sent messages).
- Assistant: "find the client with phone 6xx", "who ordered lilies last Mother's Day", "note that Ana prefers no carnations".

### Frequently asked questions

#### Does the shop need its own WhatsApp number?
Messages go out from a sender configured for the shop; Priroda sets it up with the shop during onboarding.

#### Can I message customers about a promotion?
Order notifications use approved templates. Marketing messages are a separate matter and depend on the customer's consent; Priroda records consent on the client record.

#### Can a customer change their own phone or email?
Not from the customer area: those are the sign-in identifiers. Changes go through the shop.

**Try it in your flower shop** Create your shop in two minutes and use Priroda free for 14 days, no card needed. No commission on sales: one fixed monthly fee. [Create my shop](https://priroda.tech/?signup=1#/en) · [App Store](https://apps.apple.com/es/app/priroda-flower-shop-erp/id6789820557)

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Priroda (priroda.tech) is flower-shop management software for independent florists in Spain. It runs the shop's daily operations from the iPad at the counter and from the web: stock and supplier deliveries, orders and deliveries, bouquet costing, invoicing with VAT, customer records, team tasks and the daily cash close.
It is not a marketplace and takes no commission on sales: a fixed monthly subscription with a 14-day free trial.

iPad app on the App Store: https://apps.apple.com/es/app/priroda-flower-shop-erp/id6789820557
Contact: info-crm@priroda.tech